FAQs

Frequently Asked Questions about Medical Travel

Medical travel is a fairly new trend in the health industry, but it has seen significant growth in recent years. As such, you and many other individuals are now curious about utilizing this new resource as an affordable, efficient, and convenient solution to your healthcare issues. A collection of some of the more common questions that our patients have are listed below:

What services does Agile Global Health Provide?

Broadly, Agile Global Health offers two primary types of services. The first is connecting people like you who need help with reputable, high-quality care providers. The second is complete care packages that include travel, accommodations, and medical care so you don’t have to worry about a thing. You can read more about our services here.

 Will your medical professionals be experienced and reputable?

When you utilize one of Agile Global Health’s health concierge packages, you know you are getting the best. Everyone you will work with from Agile Global Health adheres to our 5-Star Standard, which means that the staff you interact with will provide you with the best experience possible.

We also carefully select our physicians and hospitals based on a quality-control process that guarantees excellence, value, and geographical convenience. In doing so, we ensure that the medical professionals you will be entrusting your health with are ethical and qualified and that the power of choice remains firmly in your hands.

No matter where you are in your treatment, Agile Global Health medical staff will be monitoring your care at all times.

I’m a physician interested in being part of Agile Global Health’s network of providers. What are my next steps?

Thank you for your interest! Your next step is to visit the “Join Our Network” page. The application process is outlined there, as are the benefits of being part of our network.

I don’t think I can afford to travel abroad. Can I still get help from Agile Global Health?

Yes! There are many ways to help finance your trip and make sure you get the care you need, and Agile Global Health may be able to find a local or regional solution that better meets your needs. We work with various government agencies, non-profit organizations, corporations, and healthcare plans that can drastically reduce the costs of travel and treatment. Don’t let financial concerns stop you from seeking the help you need. Please don’t hesitate to contact us so we can discuss options and destinations that fit your individual situation.

Can I take a family member/friend with me when I am traveling?

All our patients travel with a care companion, and this is often a family member or close friend. Even though Agile Global Health will be available throughout your medical journey, we want you to have someone with you during your procedure and to assist you while you recover. When we discuss specifics of your travel and cost, this is factored into your personalized medical travel plan.

What happens when I get home?

We know that the end of your medical treatment doesn’t mean the end of your recovery. We are there with you every step of the way, and that means post-operative or post-procedural treatment as well. We work closely with your home referring physician to make sure they have the medical records from your hospital or doctor abroad. Communication is established between physicians in order to best facilitate any follow up treatment you might need. Continuity of care is important: you,  your referring physician, and your treating physician will all be engaged in a final, satisfactory review to make sure your experience with Agile Global Health met all your medical needs.

How do I get started?

Simple! If you are ready to get more information from an Agile Global Health representative, click here to fill out a brief form, and we’ll be in contact with you soon about beginning your medical travel journey.

Why don’t you offer services in my country?

While we wish we could be everywhere, we know that simply determining on a whim that we’ll set down shop in any country would not allow us to offer the high quality personalized care we are known for. We make strategic decisions about the locations of our Global Health Offices based upon many factors, including the fact that on-the-ground regional support in the areas we serve is crucial to providing our 5-Star Standard of care.

That being said, we intend to help you regardless of your location, and you can still check to see if one of our local travel partners like Kenya Airlines offers Agile Global Health services. While we will not be able to provide local 5-Star Service to traveling patients, our experienced team of remote Care Consultants are prepared to assist you in deciding on your travel location and making preparations.

We are also growing and would love to talk with you or someone you know who may be interested in opening as a licensee in your home country! Having committed, business-savvy individuals who understand the value of equitable worldwide healthcare is the first step in establishing our presence in any location. Please visit our Licensee Opportunities page and contact us to start the process.

Where will I be staying when I’m abroad?

Agile Global Health has feet on the ground in most locations you’ll be traveling to—local individuals who are familiar with the area and know the best places to stay that fit your needs. One of our Operations Officers, the primary person you will engaging with on a daily basis in your country of destination, will assist you with check-in and locating nearby facilities such as restaurants, Wi-Fi access, and more.

Will I be able to contact my family back home while I’m out of the country?

Of course! We want you to be able to relay your progress with your family while you are away. Our Operations Officer and your point of contact at your host country will help to facilitate communication via Skype, E-mail, or whatever method works best for you. 

How do I deal with the language barrier?

Our on-site Operations Officer will be there to assist with any issues you may have while in your host country, we arrange for translator services for all medical appointments, and we can provide full-time language capabilities or assistance for special events.

How do I know that I’m making the most financially sound decisions?

You can rest assured from the outset that any medical care plan you choose is the right one for you. Because of our highly personalized service, we are able to select providers within our network that meet all of your budgetary, medical, and scheduling needs. We also have the capability to show you more than one provider package so you can make the best choice possible about your care.

What are the standards for doctor certification/licensing/schooling in the country I am traveling to?

While there are differing requirements for medical education in each country, the differences are not as dramatic as many have been led to believe. There has been much effort recently to work towards cataloging worldwide standards for medical education, and organizations like FAIMER provide plenty of information regarding accredited medical schools; they also list requirements for curriculum completion.

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“My overall experience with A&K Global Health was very satisfactory. I felt prepared to travel and I understood my treatment. Thank you very much.

- Ahmed Kakil Mohhammed

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